General Privacy Policy for JEMEC Automotive Limited

We have a separate privacy policy for our website. For information about personal data collected via jemec.je, including cookies/trackers, visit Website Privacy Policy.

At JEMEC Automotive Limited (JEMEC) your privacy is important to us and the security of your data is taken seriously. This privacy policy explains what personal data we collect from you, how and why we use it, and how you can correct any inaccuracies.

We collect and use personal data in line with the Channel Islands Data Protection (Jersey) Law 2018 and the UK GDPR.

This policy may be updated from time to time. The latest version will be published on our website or made available on request.

1. Owner and Data Controller

JEMEC Automotive Limited
Norman House,
La Grande Route de St Martin,
Five Oaks,
St Saviour,
Jersey
JE2 7GR

Owner contact email: datacontroller@jemec.je

2. Data we collect

We collect personal data in a few ways: when you contact us by email, phone, text or in person, when you use our website including webchat, when you contact us on social media, when you buy something from us, and sometimes from third parties.

The data we collect depends on how you interact with us and which products or services you use. This may include:

Name and contact details, for example name, address, phone number, email address, and your contact preferences.
Identity details, for example driving licence, proof of address, and date of birth.
Financial details, for example employment and income information for finance quotations.
Payment details, processed by our payment provider; we do not store your card details.
Usage and communications details, for example how you use our online services and our communications with you.
The details of vehicles you have purchased from us, sold to us, part-exchanged for another vehicle, driven in a test-drive or as a courtesy loan vehicle, for example registration number, VIN, mileage, and service/repair history.
CCTV footage from visits to our dealership.

We also collect information you choose to provide and the content of communications you send us online, by post or by phone. We may monitor and record phone calls.

Website privacy (jemec.je): for information about cookies/trackers and website tools, see Website Privacy Policy.

For a full list of data type, see our latest Data Retention Schedule.

3. How we collect your data

These sources may include:

Data you give to us

When you request information about one of our products or services.
When you speak to us over the phone or in our dealership.
When you contact us via our website, social media or via our webchat.
From emails, letters and SMS.
When you participate in competitions or promotions.
When you participate in surveys or give us feedback.
When you register on our website.

Data when you use our services

Payment and transactional data.
Test-drives and loan cars.
Profile and usage data, including how you use our online services such as our website, online tools, emails and social media.
If we help with repair work or warranty-claims.

Data from third parties

Social networks.
Government agencies.
Search engines.

4. How we use your data

Under data protection legislation, we must have a "lawful basis" for processing your data.

Providing our products & services

We use your data to provide you with products, such as vehicles, providing finance quotes on behalf of a finance provider, providing a warranty, and arranging servicing and repairs to your vehicle. We require this data to meet the legal requirements for providing you with these products and services. We also use your data to offer you high levels of customer service and support. We use data to develop aggregated analysis and intelligence that enable us to operate, protect, make informed decisions and report on the performance of our business.

Communications

We use data we collect from you to communicate with you and personalise these communications to make them relevant to you. We may contact you by phone, email, letter or SMS to inform you of any safety or maintenance work which is due or overdue on your vehicle, to provide you with information relevant to you and your current vehicle, to update you regarding your vehicle status, to give you information which you have requested, to request feedback about a service you have received from us or to let you know when a contract for a product or service you have purchased from us is ending. You can also consent to receive relevant promotional communications from us by email, SMS, post or phone.

In addition, where you have consented to marketing communications, or where, after an appropriate balancing assessment, it is in our legitimate interests to do so, we will process data to send you those communications, in line with prevailing data protection legislation and the channels used, for example email, SMS, phone or post.

Advertising

We may use data which we collect in your interactions with us, and some third party services to show advertising.

When you visit our website, your browser stores a unique identifier in a cookie, which is then used by third parties such as Google or Bing to show you adverts relevant to the products or services you have viewed on our site. We may also share this data with third parties, such as Facebook so that they can deliver our advertisements to you within their platform.

The ads that you see may also be based on data we process about you, such as your previous transactions with us, search queries or the content you view. We will hold indirectly obtained data for advertising purposes. We may share reports with the third parties we use for advertising on the performance of the campaign, but this is aggregated and will never contain personally identifiable data.

Legal obligation or law enforcement requirements

To comply with Anti-Money Laundering (AML) laws, insurance obligations or safety recalls.

Legitimate Interests

To send service reminders or improve our customer experience, provided your rights are not overridden.

Maintaining our records.

Customer analytics and suppression.

5. Lawful grounds for using your data

There are different lawful grounds we rely on to use and collect your personal information, including Contract, Legitimate Interests, Legal or Regulatory Obligations, and Consent.

Contract

When the use of your personal data is needed to perform our obligations of a contract we have with you, or to take steps you request before entering into a contract. This could include entry into a competition or contracts for services we broker or directly provide to you.

Legitimate Interest

We may use your data to fulfil our legitimate business interests where we have ensured your information and your rights to that information have been protected. Some examples of this may include using your data to understand our products, services and marketing activity and take steps to improve them; to identify products and services which are likely to be of interest to you and share these offers and information with you; to personalise your experience both online and within our dealerships; to communicate important safety information to you and to detect or prevent fraud, security, safety or privacy issues.

Legal or Regulatory Obligations

Where we believe it necessary we may use your information to comply with a legal or regulatory obligation we must meet. This could be information from an accident report for Health and Safety records or for taxation and auditing purposes.

Consent

We will rely on your consent to collect information from you such as cookie information and to send you promotional messages. For instances where we require your consent to use your data you have the right to withdraw your consent at any time.

6. Data Retention

Please see our latest Data Retention Schedule

7. How we share your data

We share your personal data when it is necessary for us to provide you with a product you have requested or purchased. We may also share data with companies working on our behalf or when it is required by law. We never sell or rent your data to third parties.

If you ask us to provide you with a finance quotation, we will share the information you provide us with local financial institutions.

If you have a warranty included with your vehicle purchase, we will share your information with the warranty provider.

We may also share your data with companies we use as agents, for example to provide customer service support or to assist us with protecting, cleansing, managing and securing our systems and databases.

In all cases, third parties must abide by this data privacy notice and are not allowed to use the personal data they receive from us for any other purposes.

We may transfer or disclose your personal data in the following circumstances:

If we sell any of our business, we may disclose your personal information to the prospective buyer of the relevant business.
In the event of a duty of disclosure due to compliance with legal obligations.
To enforce or to comply with our terms and conditions of use for non-compliance.
For the purposes of fraud protection and credit risk reduction.

8. Social Networks & External Websites

Our websites may offer you the opportunity to share or follow information about JEMEC using third party social networking functionality such as ‘share’, ‘like’ or ‘follow’ buttons. Our website may also contain links to and from the websites of other organisations.

We offer you various social media functionality options to generate interest towards our services among members of your social networks and to give you easy access to new information about us and our products. You should be aware that sharing personal information within a social network may result in the data being collected by the provider of that social network; this could result in your information becoming publicly available in internet search engine results.

In the event you follow any links to social media or other external links, these websites will have their own privacy policies and we do not accept any responsibility or liability for these. We would always advise you check those policies before submitting any information to those websites.

9. Your rights

To be informed about how and why we collect and use your personal data.
To request a copy of the personal data we hold about you.
To ask us to correct inaccurate or incomplete data.
To request restriction of processing in certain circumstances.
To request erasure, “the right to be forgotten”, in certain circumstances.
To object to processing, including for direct marketing.
To be informed about any profiling or automated decision-making, if used.
To withdraw consent at any time where we rely on consent, for example, for marketing communications.

For full guidance on data protection rights in Jersey, see the Jersey Office of the Information Commissioner (JOIC) website: jerseyoic.org.

10. Making a Data Subject Access Request (DSAR)

You may request access to the data we hold about you by making a Data Subject Access Request (DSAR):

Tell us you are making a Data Subject Access Request (DSAR) and provide your full name and preferred contact details.
Provide enough information for us to verify your identity. We may ask for a copy of ID and/or proof of address.
Send your request to datacontroller@jemec.je or by post to: Data Controller, JEMEC Automotive Limited, Norman House, La Grande Route de St Martin, St Saviour, Jersey, JE2 7GR.

We will respond as early as possible and normally within one month of receiving your request and any information needed to verify your identity.

11. Next Steps and Complaints

You may also ask us to correct inaccurate data or raise concerns about potential misuse by contacting our Data Controller.

If you have consented to receive marketing communications but later change your mind, you can update your preferences by calling 01534 281281 or emailing datacontroller@jemec.je. Please note that if you request no further marketing communications, we will still send any contractual, statutory or safety recall notices where applicable.

Restriction of processing: you can ask us to restrict the processing we carry out with your personal data. Where we do not have a legal obligation to continue processing, we will implement your request. If we are legally obliged to continue, for example, to honour warranties or enable product recalls, we will explain why we are unable to restrict processing.

Profiling: we may use profiling within marketing communications to help ensure any offers or information we send are relevant to you.

Erasure, “right to be forgotten”: you can ask us to remove your data from our systems. If you still own a JEMEC vehicle we may need to retain certain information to meet legal obligations and to contact you if necessary, for example, in the event of a safety recall. Where we have no valid reason to keep your data, we will delete it within one month of receiving your request.

If you wish to complain about the way we have used your data, please contact our Data Controller using the contact details above.

If you are still not satisfied with how we have handled your personal data, you can complain to the Jersey Office of the Information Commissioner (JOIC).

Last updated: 06 May 2026